Providing Internet and Voice Solutions for the Hospitality Industry

Posted on: July 5th, 2020 by admin

A businessman checking into a hotel

As a hotel proprietor, you have many responsibilities, from providing the best customer service to your patrons to providing all of the amenities they require. Traveling business people often require accessible internet while they are in the hotel, as they need to complete work-related tasks during their stay. Additionally, you and your employees need to be available for your patrons as well as efficiently answer any phone calls. At i-NETT, we understand these needs, and we are providing solutions to the hospitality industry to enable you to provide what your guests need.

WiFi Access Points

Due to the COVID-19 pandemic, hotel occupancy rates have been lower, but we have been assisting hotels in preparing for the eventual return of patrons by installing WiFi access points in each room. The current time is a fantastic opportunity to separate your hotel business from your competitors. Traveling business people travel with multiple devices that all need to connect to the internet. With WiFi access points in each room, you create a distinct advantage over your competition by providing high connectivity for your patrons. Business is all about efficiency. If a traveling business person knows they can quickly complete tasks because of the speed of your internet connection, they will likely continue to book rooms at your hotel.

Voice Solutions

Our Managed VOICE provides a cost-effective option that is a low CapEx solution. With our system, you can automate wake-up calls and gain access to call accounting and 24/7 hardware and software support. Additionally, our VOICE solution includes the following:

  • SIP Trunking – Local/Long Distance/E911 compliance
  • Call accounting
  • Voicemail
  • Full hospitality feature set
  • Two deployment options – Hybrid or Hosted
  • High redundancy and resiliency

As businesses begin to resume normal operations, your hotel can be ready with cutting-edge solutions to make your employees more efficient, and your patrons feel more valued. Contact us to learn more about our in-room WiFi and our voice solutions.

Providing Cybersecurity Solutions for Your Remote Workforce

Posted on: June 26th, 2020 by admin

A man working from home using a laptop and a headset

With businesses switching to a remote workforce, their cybersecurity practices need to change in order to keep their networks protected. Hacking attempts have risen dramatically since the COVID-19 pandemic began, and businesses are at a greater risk of suffering a breach. At i-NETT, we have cybersecurity solutions to ensure your company remains protected.

Cybersecurity

A service we are providing for our customers is cleaning their home computers. Thus far, we have found that 40% of home computers have malware on them. For these infected machines, we perform a remote audit and clean them of any malware before they are connected to your business network. This service will ensure that your business is safe and secure from any dangerous software.

Another issue to consider with remote employees is that each employee needs to be regarded as a new branch location. Your cybersecurity needs to protect their computers to keep your data network safe. We are installing cybersecurity software onto our clients’ computers, which will keep them free of malicious software.

Remote Solutions

Collaboration among your employees can be more difficult than it was when everyone was in the office. To combat this, we offer Microsoft Azure, Teams, and Sharepoint to ensure that communication and collaboration remain intact. These tools provide many benefits for your company, from presence monitoring to real-time collaboration on documents. Additionally, hosting your operations in Microsoft Azure’s highly secure data centers will ensure that your company is safe from hackers.

With the COVID-19 pandemic impacting the way Americans are living and working, businesses must adjust to the “new normal.” Telecommunications are becoming more critical than ever, and i-NETT is here to assist your company. From cybersecurity solutions to collaborative tools, we can help your company make the necessary adjustments to stay competitive in the current landscape. Contact us to learn more about how our solutions can empower your employees and keep your network safe from cyber threats.

How Unified Communications Strengthen Your Remote Workforce

Posted on: June 14th, 2020 by admin

Close up of a man sitting in front of a laptop and holding his mobile phone in his right hand.

Working remotely presents many challenges for businesses to tackle if they are to make the switch. One of the biggest being enabling employees to make calls from the new home workstation like they had never left the office. Many businesses typically think it’s impossible to have their remote workforce contact clients and take calls, when in fact that simply isn’t true. By utilizing a unified communications solution form i-NETT your remote workers can have all the convenience of a modern office phone right at their fingertips.

Get the Most with Zultys MXIE

We offer the Zultys MXIE (Media Exchange Interface for End Users) for unified communications. This intuitive desktop client seamlessly integrates and manages all communications functions in a single app. This allows employees to control all their phone calls (via desktop phones or a softphone), use Visual Voicemail, see the presence status of others in the company and so much more. It also lets them control all calling functions through the MXconnect feature.

With MXconnect, they can both make calls and be contacted at any phone they want. As it allows for any SIP, analog, mobile, or even a home phone to be to designate as the phone with the office number. They can even use MXIE’s internal softphone feature and turn their computer into an active phone as well. Combine that with Twinning, which promptly lets them switch between one phone and the other, and they’ll be able to send and receive calls from anywhere at any time.

Some of the other key features included with the MXIE:

  • Supports any OS: Windows/Apple/Linux and thin clients
  • Create Call Handling Rules to manage call routing
  • Buddy lists and speed dial
  • Remember every call and IM (logs, call recording)
  • Record all Calls from any phone

While switching to a remote workforce can be challenging, it’s far from impossible or impractical thanks to modern technology. By using a unified communications solution with i-NETT, it will be like your remote workers never left the office. Call us today and get the solution that will strengthen your workforce.

Providing Innovative Home Office Cybersecurity for Remote Workers

Posted on: June 3rd, 2020 by admin

A man working from using a laptop and writing on a notepad

LOS ANGELES/VENTURA/ORANGE COUNTY/SAN DIEGO – i-NETT, a leading managed technology services provider (MTSP), announced today that the company is providing home office cybersecurity for remote workers to support them through the current pandemic and beyond. According to a BitSight report, “Identifying Unique Risks of Work From Home Remote Office Networks,” the findings revealed that “45% of companies had malware on their corporate-associated home networks.” The study included more than 41,000 organizations. For small to mid-sized businesses (SMBs) this has very strong implications for their remote workforce. Where SMBs typically could ignore the cybersecurity of the home office environment in the past, that’s no longer possible as employees have been forced to work from home, and rely on corporate connectivity, software and devices to perform their daily tasks.

“To sum it all up, vulnerability at the home-office is now corporate vulnerability,” stated Dale Stein, Co-Founder of i-NETT. “Unfortunately, whenever we get back to normal life, it won’t be so normal, anymore,” he said, citing the expected office policies which will force people to adhere to staggered schedules, where a worker comes into the office on Mondays/Wednesdays and another comes on Tuesdays/Thursdays. The expected growth of remote working, even after the states reopen will still be enormous. Work-from-home is fast becoming the “new normal” and with tech giants like Twitter, Microsoft, Google and Facebook all extending workfrom-home policies, many SMBs are trying to figure out the best way to reorganize themselves for success.

Read More »

Empowering Companies to Combat COVID-19 with an Innovative Approach Using Microsoft Teams

Posted on: May 11th, 2020 by admin

User working on a laptop with phone on table

LOS ANGELES/VENTURA/ORANGE COUNTY/SAN DIEGO – We are a leading managed technology services provider (MTSP) that is empowering business owners to accelerate innovation within their companies through Microsoft’s new software, Teams. Microsoft Teams is a tool that dramatically enhances every employee’s ability to collaborate by integrating the functions of chat, meetings, calls and collaboration into a single platform. With the recent outbreak of COVID-19, mandatory precautions have forced small to mid-sized businesses (SMBs) across the country to innovate after being thrust into an immediate need to keep their operations running, remotely. i-NETT is proactively helping customers transition to their staff to a remote workforce leveraging Microsoft Teams.

While working remotely is the “new normal” among many businesses, some companies are reluctant to change, often citing intangible benefits of working in a shared physical location. However, according to the Forrester Study: The Total Economic Impact of Microsoft Teams, those assertions lack data. In fact, according to the study, “information workers were able to save 4hrs/wk through improved collaboration and information sharing,” thereby giving many employees the extra time they needed to finally catch up on all the loose ends that often interrupt operations. Furthermore, the Forrester Study also concluded that “an average of 150 overnight trips [were] replaced with online meetings by year 3.” Regardless of industry, every business stands to benefit greatly from the dramatic reduction in costs associated with decreasing travel budgets as well helping to combat COVID-19.

Read More »

i-NETT Helps Businesses Be Efficient While Working Remotely

Posted on: May 8th, 2020 by admin

A man's hand with a digital graphic overlay showing servers and computers connected to a cloud

As companies have transitioned to a remote workforce, they are finding that there are adjustments that need to happen in order to remain productive and efficient. There are tools that businesses need to utilize to keep employee collaboration and communication working as efficiently as they did while working in the office. Tools such as Microsoft Teams and Azure will ensure companies can communicate and collaborate effectively.

Microsoft Teams

Microsoft Teams allows businesses to collaborate in real-time, which is a significant benefit for a remote workforce. Your business will see increases in productivity by making all of your collaboration available in a single app and interface. You can hold virtual meetings, share files, and tasks so your employees can stay up-to-date on new business objectives.

Microsoft Teams also compartmentalizes information into channels, which will allow your employees to focus on the information related to their job or current task. This will increase productivity as your employees won’t need to sift through information that isn’t pertinent to their job.

Microsoft Azure

Businesses need a secure platform to host all of their operations and data, and it needs to be highly accessible. Microsoft Azure allows companies a secure way to store and access all of their data. Microsoft Azure’s data centers are highly redundant, which will help your company be better able to handle any disaster that occurs.

Microsoft Azure is highly scalable, which allows companies to adapt to their busiest seasons. Companies won’t need to make expensive hardware investments in order to meet demands; they can do it with a click of a button. And if businesses find that they need to downsize, they can do that quickly and efficiently as well.

Microsoft Azure has numerous security options, including threat detection, DDoS protection, and encryption. Companies can rest easy knowing their data is highly secure and stored in redundant data centers.

At i-NETT, we have been working remotely and understand the challenges of learning how to work from home. We know the best practices and understand how to implement them so your company can be productive and efficient. Contact us to learn more.

Leveraging Microsoft Azure to Take Customers Into the Cloud

Posted on: April 9th, 2020 by admin

A word cloud of technology related terms

LOS ANGELES/VENTURA/ORANGE COUNTY/SAN DIEGO – i-NETT a leading managed technology services provider (MTSP) is leveraging Microsoft Azure to help eliminate outdated IT hardware in small to mid-sized businesses (SMBs) and make a seamless transition to the cloud. Microsoft’s most common suite of products has reached expiration such as Windows 7 and as those products and services have matured into obsolescence along with server they ride on. i-NETT has been proactively transitioning companies with end-of-life Microsoft products into Microsoft Azure in order to keep them up-to-date with the contemporary business world.

While many business owners are accustomed to purchasing on-premise servers, this way of storing data has become obsolete with the proliferation of the cloud. Aside from the fact that the tech world has embraced the cloud and that virtually all innovation from this point forward will incorporate the cloud in some way, on-premise servers have matured beyond their useful life into obsolescence. On-premise servers are vulnerable to becoming outdated, which lead to major security concerns for business owners. On top of that, without regular updates and software upgrades they are susceptible to slower speeds while the rest of the world is speeding up. In sum, it makes no sense
for business owners to outlay large capital expenditures on deteriorating technology.

Read More »

i-NETT Offers Cloud Solutions to Enable Employees to Work Remotely

Posted on: April 2nd, 2020 by admin

A businessman holding a digital cloud between his thumb and pointer finger

With the growing COVID-19 outbreak, businesses need to adapt to the ever-changing landscape. One of the ways companies can ensure they can remain operational is by migrating their operations to the cloud. The cloud offers the flexibility for employees to work remotely, which will enable business continuity. Aside from enabling employees to work remotely, the cloud provides numerous benefits for businesses.

Scalability

With on-premise servers, if your company needs to expand its operations, you’ll need to purchase additional hardware, which can take a long time. When you host your services in the cloud, expanding your operations is quick and efficient, allowing you and your employees to focus on business operations. Additionally, scaling your servers back can be accomplished quickly as well.

Reduced IT Costs

Since hosting operations in the cloud is a much easier process to manage, your business will be able to reduce the size of its IT department. Additionally, upgrading or expanding your servers is cheaper than buying new hardware, and you’ll no longer need to make large up-front purchases for the equipment. And, since you won’t be powering a server room, your energy consumption will likely decrease, thus making your monthly power bill less costly.

Business Continuity

Since all of your data will be stored in the cloud, no matter what happens to your physical place of business, you will have access to your data. Having access to your data increases your business’s ability to maintain operations during a disaster. Additionally, the cloud gives your employees the option of working from home during the disaster. This mobility is a massive benefit for your business, especially during times of prolonged shutdowns, as all of us are currently experiencing.

The cloud offers numerous benefits for businesses, from reduced monthly costs to increased mobility. At i-NETT, we support all levels of cloud services and solutions, and we will work with your company to find the optimal solution. Contact us today to speak with a knowledgeable representative about how the cloud can help your business thrive.

Security Camera Systems to Protect Your Business

Posted on: March 20th, 2020 by admin

Security camera in a business with a blur effect on the background

Ensuring that your company, hardware, and employees are safe is a critical endeavor for business owners. One of the best ways to accomplish that is by installing security cameras in and around your business. Cameras will deter theft and crime, monitor employee interactions and activity, and lower insurance costs. At i-NETT, we understand the importance of keeping your business protected; that’s why we have a national network of contractors ready to install state of the art security cameras in your business.

There are many benefits to security cameras. Here are the top three.

Lower Insurance Costs

With the ability to monitor the activity of employees and customers within your business, you will be aware of any accidents that may occur. If an accident does occur, you will have video evidence of the incident, which will make it easy to determine who was at fault. The ability to view the activity inside of your business will drastically reduce any scams. Additionally, insurance companies will often give your business a discount with the presence of security cameras in and around your business.

Reduce Theft and Criminal Activity

The presence of security cameras will reduce theft and criminal activity around your business. Criminals will bypass your business if they notice they are under surveillance, and if they go through with the act, you will have video evidence to show the authorities. Additionally, it will be easier to recoup costs if you know exactly what was stolen.

Another reason to have security cameras is to deter employee theft. While most business owners don’t want to believe that their employees may steal, it does happen. Being able to monitor your employee activity will ensure that no theft occurs.

Safer Workplace

With the presence of security cameras in and outside of your business, including the parking lot, you will know what is happening at all times around your business. This will help your employees feel safer, especially if they are leaving work at night. The cameras will also deter any vehicle break-ins from occurring. If your employees know that you are doing everything you can to ensure their safety, they will feel more appreciated.

If you would like to take the necessary precautions of ensuring the safety of your employees and business assets, contact the experts at i-NETT. We are highly experienced and will provide you with the security cameras that best fit your business needs and budget.

Educating SMBs on Surveillance and Security

Posted on: March 9th, 2020 by admin

Man looking at different video surveillance screens

LOS ANGELES/VENTURA/ORANGE COUNTY/SAN DIEGO – i-NETT a leading managed technology services provider (MTSP), is helping small to midsized businesses (SMBs) to take advantage of dramatically increased capabilities in surveillance cameras. As security, both online and offline, has become a growing concern for many small business owners, i-NETT is educating business owners on how recent advances in facial recognition and surveillance camera capabilities can protect their organizations from threats, while simultaneously enhancing customer experience.

“These aren’t your dad’s old security cameras,” stated Dale Stein, Co-Founder of i-NETT. “Security cameras have now become intelligent. Some of the most common problems with security in the past were the result of low-light environments with blurry, lowresolution cameras. When a breach would occur, authorities would have to review recordings or employ staff to monitor them live. However, the recent changes in our industry have taken security to a whole new level. Many SMBs have started to take advantage of extremely sharp, 4K resolution and when paired with facial recognition software, business owners can custom tailor their client experience. This is huge for all sorts of industries, especially organizations that are highlytrafficked or security is an extremely high priority,” Stein added.

Read More »